Reporting and Complaints Policy

Dating Marriage Online, France. Contact: globalglobalheart0@gmail.com.

Draft — pending review by a French legal adviser.

How to report

Every profile and message has a Report option (harassment, scam, impersonation, fake profile, suspected minor, other). You can also block any member at any time.

How we handle reports

Every report receives a case number and an in-app confirmation; you are notified when its status changes. Repeat reports from the same person count once. An automated system (Lovable AI) analyses only the content you report — never other private conversations — and suggests a category and action to moderators. When two independent members report the same person and the reported content shows a credible serious risk, messaging may be paused automatically for up to 72 hours while a human reviews; this is never a permanent ban. Threats, blackmail and suspected minors are escalated for urgent human review. Final decisions are taken by human moderators. Child-safety reports are prioritised. Actions may include warnings, content removal or suspension. Reporters are not identified to the reported member.

Complaints and appeals

A restricted member can appeal directly from the Help page. If you disagree with a moderation decision, or want to complain about the service, email the contact address above with the details. We reply and explain our decision. You may also refer the matter to the competent French authority or a court.

See our Community Guidelines.